Money Back Guarantee
We stand behind the quality of our hosting. If a service-related issue cannot be resolved by our technical team, you can claim your money back within 7 days of placing your order — no long forms, no hassle.
Our 7-Day Money Back Guarantee
If you experience any service-related problem that our support team is genuinely unable to resolve, you may request a refund within 7 days of your order. We want every customer to be confident in choosing MegaHostZone, so our guarantee is simple and fair.
What is covered
- Service-related issues on our side that remain unresolved by our technical team.
- A refund request raised within 7 days of the original order date.
- Refund of the hosting / service fee paid for that order.
What is not refundable
- Setup / installation charges paid at the time of the order.
- Payment-gateway / transaction charges deducted by the payment provider.
- Third-party services & licenses — control panel (cPanel, Plesk, DirectAdmin), operating system, database, SSL certificates, IP add-ons and similar licenses purchased on your behalf.
- Domain registration or renewal fees, as domains are registered instantly and cannot be reversed.
- Custom-built dedicated servers or special hardware configurations ordered to your specification.
- Any service beyond 7 days from the order date.
- Accounts suspended or terminated for abuse or for violating our Terms of Service / Acceptable Use Policy.
Eligibility & conditions
- The refund applies only when the problem is service-related and our team is unable to provide a working solution.
- The 7-day window is calculated from the date of the original order and payment.
- The guarantee can be claimed once per client for the same service.
- Approved refunds are returned to the original payment method; your bank or gateway may need additional time to reflect it.
- We may request details so our engineers can reproduce and verify the issue before a refund is approved.
How to request a refund
Open a support ticket or contact our team with your invoice / order ID and a short description of the issue. Please give our engineers a fair opportunity to resolve the problem first — most issues are fixed quickly. If we are unable to resolve it within the 7-day window, your eligible amount will be refunded, typically within 7–10 business days of approval.
This Money Back Guarantee should be read together with our Refund Policy and Terms & Conditions. MegaHostZone may update this policy from time to time.
