How Cancellation Works
All MegaHostZone services — dedicated servers, Cloud VPS, web hosting, colocation and add-ons — are cancelled through our billing system in the Client Area.
- A request is needed. A service is cancelled only when a cancellation request has been sent for it from the Client Area. Not paying an invoice, or no longer using a service, is not a cancellation request.
- You choose when. Cancel the service immediately, or at the end of the billing period you have already paid for.
- It is automatic. Once the request is sent, our system cancels the service at the time you chose — nothing more is needed from you.
- It is final. A cancelled service cannot be reactivated, and all of its data is permanently deleted.
How to Request a Cancellation
- Log in to the Client Area.
- Go to Services → My Services and open the service you want to cancel.
- Click Request Cancellation.
- Choose the cancellation type — Immediate or End of Billing Period — and tell us the reason.
- Check that you have picked the right service, then send the request.
Each service is cancelled on its own, so send a separate request for every service you want to cancel.
Immediate or End of Billing Period
Immediate
The service is cancelled straight away, without waiting for the end of the billing period. Our automated system terminates it and deletes its data, usually within 24 hours of your request.
End of Billing Period
The service keeps running until the end of the period you have paid for. On its next due date it is terminated automatically instead of being renewed, and its data is deleted.
After a Service Is Cancelled
It cannot be reactivated
A cancelled service cannot be reactivated, restored or un-cancelled. If you need it again, you will have to place a new order, which is set up as a brand-new service.
All data is removed
Everything on the service is permanently deleted — websites, files, databases, email accounts and messages, the operating system and server disks, and any backups or snapshots we hold for that service.
IP addresses are released
The IP addresses of the service go back to our network and can be assigned to another customer at any time. Reverse DNS (PTR) records on those IPs are removed. If you brought your own IP addresses, they stay yours, but we stop announcing them from our network.
No data requests after cancellation
We cannot provide copies of data, restore files or recover a service once it has been cancelled. Requests for data after cancellation will not be accepted.
Before You Cancel
- Take a full backup of your websites, databases, email and server files, and store it outside MegaHostZone — on your own computer or with your new provider.
- Move your websites and email, and update your DNS records so nothing still points to our IP addresses.
- If you use our DNS or nameservers, move your DNS zones to your new provider first.
- Update anything tied to your current IP addresses — firewall allow-lists, software licenses, SPF records and third-party services.
- If you still need time to move, choose End of Billing Period rather than Immediate.
Domains, Refunds & Billing
Domain names are separate
Cancelling hosting or a server does not cancel a domain name registered with us, and transferring a domain to another provider does not cancel a hosting or server service. You can manage a domain’s renewal from the Client Area, or contact us for help.
Cancelling is not a refund
Cancelling a service — including an Immediate cancellation — does not refund the rest of the billing period. Refunds are given only in the cases set out in our Refund Policy and Money Back Guarantee.
Cancellation by MegaHostZone
Services can also be cancelled by MegaHostZone, as described in our Terms & Conditions.
Contact Us
If you have any questions about cancelling a service, or are not sure which cancellation type to choose, please contact us before you send your request — email , call or WhatsApp , or use our contact form.
Thank you for choosing MegaHostZone for your hosting and data center needs.
